November 21, 2009



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Illustration by Martin Matje

A Tale of Two Cruises

By William R. Newcott, January-February 2004

There’s an ocean of difference between ships that love families and those that cater to couples. Consider these two ends of the seagoing spectrum




1 Crystal Serenity

Itinerary: Southampton, England, to Barcelona, Spain
Average age of passenger: 60
Average number of children aboard: 48

"The Titanic sailed from here," I tell my wife, Cindy. True, there are probably better topics to bring up at the start of a just-the-two-of-us getaway, especially following a 15-hour overnight plane-and-bus trip from the U.S. But it is true, and here we are, staggering off the bus alongside the white-hulled Crystal Serenity.

The check-in stations here in Southampton's Queen Elizabeth II terminal are humming with a quiet efficiency, like a no-frills bank branch. At the point of passing through the security scanners, someone thrusts filled champagne flutes into our hands and takes our picture, a lasting testament to just how jovial two painfully exhausted people can make themselves look.

2 Disney Magic

Itinerary: Port Canaveral, Florida, roundtrip via the western Caribbean
Average age of passenger: south of 60
Average number of children aboard: 825

"Apollo 11 was launched right there," the bus driver announces. Hunched low on the distant horizon sits a squat frame of girders, Launch Pad 39A at the Kennedy Space Center. The sight thrills me, but the oohs and aahs floating down the aisle are directed straight ahead, toward the sloping, black-hulled cruise ship Disney Magic.

Fourteen members of my extended family are coming along with me on this trip, and we're all hoping to meet up somewhere in the huge, art-deco-inspired Disney cruise terminal. There, assorted Disney characters scamper among the passengers, who are lined up at the dozen or so check-in stations. They stand, like flower-shirted fly fishermen, hip-deep in a roiling stream of very, very excited children.


Cabin Fever

1 Well, they call it a cabin—hotel room is more like it, because the Crystal Serenity cabins remind me of a very nice Ritz-Carlton. At the near end is the door to a full marble bath. Ahead, a glass door leads to a balcony. (They call them verandas here, and that reminds me of the old joke—She: Will you kiss me on the veranda? He: Your mouth would be fine.) In between are a couch, chairs, coffee table, a shelf with a cool-looking flat-screen television—and a very cushy, very inviting queen-size bed.

A muffled knock, and in steps Engin, the white-gloved butler. He is from Croatia, and he directs our attention to the room's features. By the time he gets around to pointing out the light switches, Cindy and I cast each other nervous glances that say, Engin doesn't want to leave! Finally, I offer, "Thanks, Engin. I'll take it from here." He closes his eyes, tilts his head a bit, and nods. Then Engin, ever appropriate and with excellent posture, backs out the door.

2 We all find our own ways to our Disney Magic cabins, conveniently clustered in the same general area. The group includes my wife; her parents, Don and Phyllis from Dallas; our son Ben and his wife, Bronwen; and our younger sons Nick, 20, and Zack, 16. Somewhere out there, still tooling along the Beeline Highway between Orlando and the pier, is our daughter, Tiffany, along with her husband, Chris, and their three daughters: Emma, four; Madison, three; and Olivia, seven months. They have driven all the way down from Maryland. Add on Chris's parents, Jim and Marilyn, from Annapolis, and we make up a sizable contingent. Still, we account for merely .06 percent of the 2,600 passengers.

Our cabin is about the size of a small motel room. Nick and Zack get the fold-down bunks near the sliding doors, which open onto a small balcony...uh, veranda. The master bed (which can be pushed apart to create two twins) is nearer the bath—cleverly designed as two separate compartments, one with a sink and shower, the other with a sink and commode. A thick curtain, pulled between the two sleeping areas, will define privacy for the next seven days. But hey, if Cindy and I really wanted to be alone, we would be on the Crystal Serenity.


Morning Glory

1 As days go by on the Crystal Serenity, we grow accustomed to Engin's morning knock on the door. "Excuse me, sir," he apologizes today, "but your waffles are in danger of getting cold." Breakfast is set on the veranda, the silver coffee pots and shiny utensils glittering before the impossibly blue ocean.

After breakfast, we head up to the ship's library to return the books we have been plowing through and to borrow a Scrabble board.

Lunch today is a big deal, the much-anticipated "Cuisine of the Sun" buffet. Foods from 14 of the countries bordering the Mediterranean are represented. We move from table to table. "Seafood brioche, Mr. Newcott?" "Olive bread, Mr. Newcott?" "Can I find you a table, Mr. Newcott?" How do these people know my name—and those of 1,079 other passengers? I, who would give my own kids nametags if I could get away with it, am awestruck.

2 My granddaughters suddenly yell, "Chip! Chip!" and I am sure someone must have broken a tooth. Over my shoulder, across the Disney Magic's teeming dining room, I catch sight of Chip 'n' Dale, two enormous chipmunks (and if I need to explain that, this trip is definitely not for you). They're wearing chef hats. This morning, at the Parrot Cay restaurant Character Breakfast, the intensity of in-your-face cartoon encounters is ratcheted way, way up, even for a Disney cruise. Barely have I had my second cup of coffee before a character conga line chugs by. I ignore Minnie's come-hither look and stay seated. Now come the characters individually, gently patting Emma, Madison, and Olivia on their delighted heads, signing their autograph books and, just a tad awkwardly, shaking the hands of the adults, as if wrapping up an important cartoon business meeting. The girls are dazed with delight, their wide eyes glued on the fuzzy Disney mascots, while our eyes are fastened on them.


Shore Is Fun

Waterford, Ireland
1 The winds are whipping in off the Celtic Sea, creating a violent chop that threatens to foil the tenders waiting to take us ashore. But the Crystal Serenity's intrepid passengers are not about to let a bit of stormy weather stand in their way.

On most ships, the cruise directors take great pains to preview the amazing deals and discounts you'll enjoy at your next port of call. But in Waterford, Ireland, where they make Waterford crystal, nothing is cheap. Still, our group crowds the Waterford show room, snapping up crystal vases, crystal bowls, crystal chandeliers, and crystal golf balls like they were so many baskets at a Bahamian bazaar. Browsing, even I find a delicately carved salt-and-pepper shaker set that I kind of like, but a cursory euro-to-dollar calculation convinces me that $200 is a bit on the high side. (Our current salt shaker is cardboard and has on its side a picture of a little girl carrying an umbrella.) Best of all is a guy whose sole job is to inspect crystal pieces as they roll off the line—and smash the imperfect ones in a big box. The male passengers with me—among them, retired CEOs, investment bankers, visionary entrepreneurs—glance at each other and nod knowingly. This guy, all agree, has the best job in the world.

Cozumel, Mexico
2 From the moment Disney Magic's gangway is lowered on Cozumel's pier, passengers gush ashore. Looking down from the deck, I could swear many of them are waving their American dollars above their heads and chanting the Yankee tourist's mantra: "I'll give you half that!" I also notice there are remarkably few kids among the herd—and that's understandable, given the range of alternatives they've got. Some 25 excursions are offered, ranging from numerous snorkeling "adventures" to Mayan ruin tours to a "Fury Catamaran Teen Cruise." My sons Nick and Zack are still happy just to chill out onboard, making up new rules for shuffleboard and soaking in the hot tub. Their older brother, Ben, and his wife, Bronwen, have found a beach up the coast, and new parents Chris and Tiffany are busy playing "Let's All Pretend We're Taking a Nap" with the girls. Jim and Marilyn have taken a taxi to some Mayan ruins, in the process greatly enriching the blood supply for the island's thriving mosquito population.

Looking down from the deck, I could swear passengers are waving their American dollars above their heads and chanting the Yankee tourist's mantra: "I'll give you half that!"

With everyone else occupied, Cindy, her parents, and I take a chance on the "Free Cozumel Shopping Tour." A free local taxi shuttles us about a mile—and drops us off at a glitzy new indoor mall. There, hosts pour champagne (there's free liquor everywhere in Cozumel's shops, all the better to help you make important buying decisions), hawking bargain jewelry, leather goods, carvings, and silver. One guy is selling prescription drugs—without such pesky minutiae as an actual doctor's prescription. "What do you sell the most of?" I ask him. He points to a small pyramid of boxes labeled "Viagra." The cost: $28 a pill. That is more than three times the cost in the United States. (Look, I just happen to know that, okay?) "Do you sell a lot of these?" I ask. His broad smile is all the answer I need, but he adds, "Lots of cruise ships."


We Kid You Not

1 No one would mistake Crystal Serenity for Studio 54. A roving barbershop quartet sings doo-wop in the foyer. There is a movie every afternoon, and lots of fairly current ones: About Schmidt, Moonlight Mile, and Far From Heaven. In the Palm Court Lounge is an art auction—the Rembrandt etching is a steal for $8,000, and there is a really nice Miró for just a bit more. Hmm. Wait. What am I thinking? Zack needs braces.

I look around and wonder what any of our kids would do to amuse themselves on this trip. There are, in fact, perhaps a few dozen kids on the ship, most of them in their midteens. But after several days, they have played every video game in the ship's tiny kids lounge and have tired of whacking tennis balls at each other on the top-deck court. Now they merely roam the decks in small bands, like the Sharks in West Side Story. Watching them bored to the brink of lawlessness, I am grateful there's a combination lock on the door to the ship's bridge.

2 Have I mentioned the kids lately? I know I brought several. I can even picture their faces. But aside from our big all-together-now dinners—the best part of every day—they are hard to find. Emma and Madison are in the Disney Magic's Oceaneer Club, a vast indoor kids care center designed like a pirate ship, with twinkling electrical stars above. There are story times, costume dress-up times, rest times, and meal times. Kids are signed in and out by their parents, who keep in touch with a cool pocket pager system. As for baby Olivia, she has put in some time at Flounder's Reef Nursery (a bargain at $6 an hour). But as time goes on, I see the girls spending more time with their parents, and that is perhaps the way it should be.

As for my own son Zack—ah, yes, I remember Zack. There is a teens-only lounge, where today they created animation cels. And he has become a karaoke darling, I hear. Last night, at midnight, the ship premiered the then brand-new Disney movie Pirates of the Caribbean, and Zack stayed up for it. Now I ask you, when was the last time your teenager tiptoed in at 2:30 a.m. and you smiled to yourself, rolled over, and went back to sleep?


Hit the Decks

1 Every once in a while, the Crystal Serenity's activity schedule seems to invite couples to spend quality time apart. Early this afternoon, many of the women are heading off to a lecture on "Introduction to Furniture Styles: English and American" while their husbands file into the theater for a former U.S. ambassador's talk on "Franchising Terror: Al Qaeda and the Threat to America." For me, this smacks too much of Sunday morning newsmaker interview shows—especially when there is a glorious sun above and a brilliant sea all around. Cindy and I take the elevator to the pool deck and lie in the sun, watching it bob smoothly with each surge of our ship. Above the gentle rumble of the distant engines, we hear the Mediterranean gently splash against the hull below.

2 There are, count 'em, three pools on the Disney Magic's top deck. Our little girls are splashing in the kids-only one, shaped like Mickey. One of the ears is a toddler splash area—the only one that permits kids in swim diapers. Water fills in from the rim and swirls down to a central drain. Yup. My little Olivia is sitting happily in a great big toilet. The kids-and-grownups pool has a yellow two-story slide, held aloft by a huge gloved "Mickey" hand. And finally, to the front, is the "Quiet Cove" adult pool, truly more tranquil—except when the Magic leaves a port: As we lie there at poolside, bidding Grand Cayman a fond adieu, we are virtually lifted from our deck chairs by the ship's ear-shattering horns, which are situated directly above us. They blast out, like finely tuned nuclear explosions, the first seven notes of "When You Wish Upon a Star."


Wave Goodbye

1 Tonight's Crystal Serenity dinner is formal, and the dining room resembles an inaugural ball. The various retirees and widowed folks around our table have, among them, cruised more than 200 times. Tactful inquiry has revealed that the fares we've paid for similar cabins range wildly from more than $10,000 per person down to less than $3,000 for last-minute deals—surprisingly, mostly through travel agents. We're all getting the same food, though, and all agree this is the best cruise cuisine we've ever had. Tonight's highlights: iced Russian Osetre caviar, cream of asparagus Argenteuil, and roasted stuffed wild pheasant breast. For dessert, the staff parades among the tables holding aloft Baked Alaska flambé—large flaming loaves of ice cream and sponge cake. Over the years, I have become convinced that there exists some maritime law that, along with lifeboat drills, requires cruise ships to serve Baked Alaska at least once on each trip.

After dinner, we stroll onto the deck. Cindy is beautiful in a dress she wore at our son's wedding, and I allow myself to feel dashing in a black suit impersonating a tux. We hold hands, watch the Mediterranean slide by, and say nothing.

2 For most passengers, formal dinner night aboard Disney Magic means jacket and tie and nice dresses—but we've gone all-out, with tuxes and gowns (the little girls are in their frilly best). Off the atrium lobby, all of us crowd around Mickey and Minnie, also in tux and long black gown, for a family portrait. As we disperse, we are served champagne and strawberries. All very classy, and fittingly so; Disney cruises don't come cheap. There are precious few cabins at the much-advertised $800-per-person level (most range from $1,000 to $2,400), and you'll seldom find last-minute deals. Because of that, several people I talked to found it simplest to book larger groups at www.disneycruise.com—although a few were very happy with what they found on the big travel websites like Travelocity.com and Expedia.com.

The Captain's Gala dinner chef's suggestions are grilled shrimp, wild forest mushroom soup, roasted turkey, and warm chocolate cake. The food is as good as the best Red Lobster or Olive Garden meals (and I say that as a huge Red Lobster and Olive Garden fan). As always, there is a good kids menu with Mickey Mouse ice cream bars for dessert.

Tonight is packing night, and virtually all the kid activities have ended. At about 9:30 p.m., I gaze down from the top level of the four-story atrium lobby and see a vision of what would have become of us all if Disney had not intervened on the first night to instill order. On each level, boys chase girls and girls chase boys. Kids on level four scream to kids on level two. On the lobby floor below, several kids simply spin, arms outstretched, bouncing off walls, furniture, and people as they go.

Our last morning, I'm lucky enough to be sitting near the head of our breakfast table. I cast my gaze from face to face, young and old, glimpsing a shared nose here, a common dimple there. A familiar laugh echoes round the setting, like a song instinctively learned. It is my laugh. And theirs.

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